EASY!
🌿 Return & Refund Policy
We want you to love your purchase! If something isn't right, we're here to help. Please read our return and refund conditions carefully before making a request.
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🧾 Damaged, Incorrect or Lost Items
If your order arrives damaged, incorrect, or is lost during shipping, we've got you covered.
Simply send us photo or video proof within a few days of receiving your parcel.
We'll gladly issue a refund or send a replacement, and you don't need to return the item.
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💭 Change of Mind
Changed your mind or ordered the wrong size? No problem — you can still return your item!
However, please note that:
• We do not offer full refunds for change-of-mind returns, as international shipping costs have already been incurred.
• You may return the item at your own expense to our return address below.
• Once received and inspected, we'll refund you the cost of the goods (COGS).
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📦 Return Conditions
• Returns are accepted within 14 days after you've received your order.
• Returns requested after 14 days can unfortunately not be accepted.
• The buyer is responsible for choosing a suitable return shipping method and ensuring customs clearance.
⚠️ Please note: If customs clearance is not handled correctly, our warehouse will be unable to receive the package.
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💸 Refunds
You can request your refund using our Contact page,
Once your returned item has been received and inspected, we will process a refund for the cost of goods (COGS).
Refunds will be issued to your original payment method.
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🕓 Need Help?
If you have any questions about returns, shipping, or product quality, simply reach out to our support team — we're always happy to help you find the best solution.
